LivingRite Care ("LivingRite," "we," "us," or "our") is committed to protecting the privacy of our patients, their families, caregivers, and everyone who uses our platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website and services, you agree to the practices described here.

1. Information We Collect

We collect the following categories of information:

Account information — name, email address, phone number, password, and the role you hold on the platform (client, caregiver, or admin).
Health & care information — patient details, medical needs, care notes, appointment history, and other information needed to deliver home healthcare services.
Booking & payment information — services requested, schedules, invoices, and payment records processed through our payment provider.
Communications — messages, support tickets, and correspondence exchanged through the platform.
Technical information — device, browser, IP address, and usage data collected automatically to keep the service secure and running.

2. How We Use Your Information

To provide, coordinate, and improve home healthcare services.
To match patients with appropriate caregivers and manage assignments.
To process bookings, invoices, and payments.
To communicate with you about appointments, updates, and support requests.
To keep our platform safe, secure, and compliant with applicable law.

3. How We Share Information

We do not sell your personal or health information. We share it only as needed to deliver our services, including with:

Assigned caregivers and care staff, limited to the patient information required for their care.
Family members you have authorized to access a patient's records.
Trusted service providers who support our operations (for example, email, SMS, secure file storage, and payment processing).
Authorities or third parties where required by law or to protect the safety of our patients and staff.

4. Data Security

We use industry-standard safeguards — including access controls, encryption in transit, and role-based permissions — to protect your information. Access to patient data is strictly limited to authorized users with a legitimate care relationship. No system is perfectly secure, but we work continuously to protect your data.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.

6. Your Rights & Choices

You may request access to, correction of, or deletion of your personal information, subject to applicable law and our legitimate need to retain certain records. You can also update most account details directly within the platform. To make a request, contact us using the details below.

7. Children's Privacy

Our platform is intended for use by adults. Where we handle information about a minor receiving care, it is provided and managed by an authorized parent, guardian, or family member.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us.